WeGovBring messages in.
Use an office-specific WeGov address when receiving is configured, or import .eml files exported from another email app.
Office inbox
Make every message
part of the work.
Bring correspondence into the office workspace, then connect it to the people, cases, and knowledge it supports.
From inbox to action
Give the conversation somewhere to go.
Emails often contain the beginning of a case, an update from an agency, or information the whole team could use. WeGov helps staff move that information into the right place.
Make sense of the inbox.
Review messages, assign them to staff, and work through triage. Uncertain forwarded messages can be held for administrator review.
File it where it belongs.
Create a case from an email, link an existing case or person, and file selected supported attachments to a case.
From correspondence to knowledge
Don’t let useful answers stay buried.
Start a knowledge or position draft from an email. The office can review the draft, preserve its sources, and maintain guidance for the team.
See office contextEMAIL↓STAFF DRAFT↓OFFICE REVIEW↓APPROVED GUIDANCEIllustrative workflow
Context with boundaries.
Staff access depends on office membership and applicable record restrictions. Authorized staff can manage access to restricted messages and export emails they can access.
Built around review.
Inbox receiving and related office context features require configuration. Ask us about current availability and the setup for your office.
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